Complaints Policy

Start with the job record

Call with the service address, date, estimate or receipt reference, a clear description of the concern and the outcome you are requesting.

Review

The operator should acknowledge the complaint, preserve relevant photos and records, review the agreed scope, and explain the decision and next step. Serious safety, discrimination, privacy or legal issues should be escalated to the responsible owner.

No retaliation

A good-faith complaint should not reduce access to ordinary review. This policy does not replace rights available under applicable law.